Refund policy

Thank you for shopping at Tela9.com, operated by Telarosa Srl, Via della Metallurgia, 4 - 37139 Verona - Italy. We appreciate your business and want to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we're here to help.

Return Procedure:

· After the request, Telarosa srl will verify the conditions for opening the procedure

· If positive, it will authorise the return by communicating it via email

· The Customer must ship the products within 14 working days from the date of exercising the withdrawal

· The items must be sent to this address Telarosa srl, Via della Metallurgia, 4 - 37139 Verona - Italy.

Return Shipping Costs:

Return shipping costs fall under the responsibility of the Customer.

Conditions for Accepting Returns:

The return will be accepted only if:

· The request was submitted within 14 days of delivery

· The product has not been used, worn, washed or damaged

· The identification tag with disposable seal is still attached to the product

· The product is returned in its original packaging with all accessories (e.g. dust bags)

· A copy of the shipping note is present

Refound:

If all conditions are met:

· Telarosa srl will refund the price of the products using the same payment method as the purchase

· The refund will be made to the person who made the original payment

· The refunded amount will be equal to the price paid at the time of purchase, net of shipping costs, duties, customs charges

· The refunded price will be the one paid, regardless of any price variations on the site

Return cost:

The return cost may vary according to the customer's country:
- Italy: €10.00
- EU (European Union): €30.00
- Extra EU: Unfortunately, returns are not available outside the European Union.

Contact us:

If you have any further questions or concerns regarding our refund policy or your specific situation, please feel free to contact us at info@tela9.com. We are here to assist you in any way we can.